Yeah I don’t know man, as a dev this sounds like you are finding things that cannot be reproduced and the dev can only get more information from your machine. It’s like if you were calling up a mechanic on the phone. He can’t take the wheel. Would you be ok with giving them access to your PC remotely to try and find the bug?
Nah man, we’re not trying to weasle you into finding the bug yourself. We would very much prefer to interact with end users as little as possible.